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We'll keep this short. Fill in what you can — we can call you back to finish the rest.
The Claims Process
Notify us
By phone, email, broker, or this form — as soon as possible.
Send documents
Death certificate, ID copy, banking proof — per claim type.
We confirm in 24 hrs
A team member calls to confirm what's needed.
Payout
Funeral and death claims paid within 48 hours of a complete file.
Before You Claim
Notify within the time limit
Funeral 180 days · Credit Life death 6 months / disability 3 months · Life cover varies.
Documents must be certified
Death certificates and ID copies must be certified. Bank confirmation no older than 3 months.
Keep premiums current
Cover continues only while premiums are paid — check your status before submitting.
Three Ways to Start
A. Request a Callback
Short form — name, phone, best time. Routes to the call-centre queue.
Request CallbackB. Follow Up on a Claim
Have your claim reference? Check the status and get your assigned agent.
Follow UpC. Submit a New Claim
Opens the full claim form below. Generates a tracked claim ticket.
Submit a ClaimSubmit a New Claim
We'll call within 24 hours to confirm everything we have and request anything missing. Approved funeral and death claims are paid within 48 hours of a complete file.