Skip to content
Namforce
Talk to an Adviser→ Submit a Claim→

Lodge a complaint.

If something has gone wrong, tell us. Every complaint is logged, given a reference number, and tracked until it is resolved.

Before you start

This form is for complaints about our service, an adviser, a premium, or the handling of a claim. To submit a new claim, use Submit a Claim. For a general question, use Contact Us.

You will receive a reference number once your complaint is logged.

How We Handle It

01

Logged

Your complaint is recorded with a reference number and routed to the manager responsible for that area.

02

Acknowledged

We confirm we have it and tell you who is handling it, within 2 business days.

03

Investigated

We review the file, speak to anyone involved, and come back to you with a decision and the reasoning behind it.

04

Resolved

We close the complaint with you and record the outcome, within 20 business days.

If you are still not satisfied

You may escalate the matter to NAMFISA, the Namibia Financial Institutions Supervisory Authority, which supervises long-term insurers in Namibia.

Namforce Life Insurance Ltd · NAMFISA-registered · Long-Term Insurance License 2017 · +264 61 202 3800 · info@namforce.com.na